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Browse our archive of articles on Feedback Practice: Hearing From Those We Seek to Help.



An Under-Tapped Source of Insight: Listening to the People We Seek to Help
February 6, 2017
Lindsay Louie
The Packard Foundation Organizational Effectiveness Knowledge Center

Feedback: An Invitation to a Conversation
January 25, 2017
Nate Mandel
Feedback Labs

The White House: Harnessing the Power of Feedback Loops
January 3, 2017
Thomas Kalil and David Wilkinson
The White House Blog

Listening to Beneficiaries Helps Nonprofits Learn What Doesn’t Work
December 20, 2016
Hilary Pennington and Fay Twersky
The Chronicle of Philanthropy

On a scale of zero to 10, would you recommend this nonprofit? Good question!
October 31, 2016
Marc Gunther
Nonprofit Chronicles

Feedback: A nonprofit learns to listen to the customer
September 13, 2016
Marc Gunther
Nonprofit Chronicles

Authentic Relationships are Key to Achieving Equitable Philanthropy
September 6, 2016
Jim Schaffer
Nonprofit Quarterly

What Business Can Teach Us About Fighting Poverty
August 17, 2016
Mauricio Lim Miller
The Huffington Post

Ask Questions, First to Learn but Then to Act
August 2, 2016
Sean Thomas-Breitfeld
Stanford Social Innovation Review

Four Early Lessons Learned in the Quest to Improve Feedback Loops in Philanthropy
May 31, 2016
Melinda Tuan
BethKanter.org (nonprofit blog)

Closing the Feedback Loop (PDF, 2MB)
Read the article online (Subscription required)
Summer 2016
Kristine Wong
Stanford Social Innovation Review

Focus on People and Stop the Hashtag Activism, Already
March 24, 2016
Renee Ho
Feedback Labs

What Went Wrong? (Video)
February 25, 2016
The What Went Wrong Foundation

A Conversation with David Bonbright on Constituent Voice (Podcast)
January 28, 2016
David Bonbright interviewed by Denver Frederick on the Business of Giving Podcast (Read transcript)
Keystone Accountability



10 Things from the Feedback Summit
November 16, 2015
Renee Ho
Feedback Labs

The Difference Between Feedback and Power
October 29, 2015
Sean Thomas-Breitfeld
Building Movement Project

Do You Still Use the Word "Beneficiary"?
September 23, 2015
Renee Ho
Feedback Labs

Learning from Student Voice: Most High Schoolers Feel Unprepared for College and Careers
August 10, 2015
Jen Vorse Wilka
The Center for Effective Philanthropy

Look Past the Mirage
August 5, 2015
U.S. News and World Report
Catherine E. Brown

GlobalGiving's Big Bet
July 28, 2015

Feedback as Democracy in Social Change Practice
June 2015
David Bonbright, Elizabeth Christopherson, Fadel Ndiame
Alliance Magazine

Civic Solutions: A New Era for Citizen Feedback
June 2015
Elizabeth Christopherson
Alliance Magazine

The Voices of Those We Seek to Help
April 9, 2015
Melinda Tuan
The Center for Effective Philanthropy

Learning From Uber and AirBnB
March 22, 2015
Marc Gunther
Nonprofit Chronicles

YouthTruth Student Opinion Data Driving Change
February 25, 2015
Kimberly Beltran


2014 and Prior

Hearing from Those We Seek to Help: Nonprofit Practices and Perspectives in Beneficiary Feedback
October 2014
Ellie Buteau, Ph.D., Ramya Gopal, and Phil Buchanan
Rita Allen Foundation
New CEP Research

Landscape Review of the Beneficiary Feedback Field
December 8, 2013
Valerie Threlfall
Memo to Fay Twersky, Lindsay Louie, and Colleagues of the Effective Philanthropy Group

How Feedback Loops Can Improve Aid (and Maybe Governance)
August 2013
Dennis Whittle
Center for Global Development Essay

From Input to Ownership: How Nonprofits Can Engage with the People They Serve to Carry Out Their Missions
August 2013
Matthew Forti and Willa Seldon
The Bridgespan Group

Listening to Those Who Matter Most, the Beneficiaries
Spring 2013
Fay Twersky, Phil Buchanan and Valerie Threlfall
Stanford Social Innovation Review

What's Your Feedback Loop?
October 2012
Dennis Whittle, Elizabeth Christopherson

Measurement that Benefits the Measured
June 25, 2012
Matthew Forti
Stanford Social Innovation Review. Blog Entry