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Exploring Clients’ Feedback Experience

In prior reports, ORS Impact, Fund for Shared Insight’s learning and evaluation partner, has analyzed the feedback initiative Listen4Good from the perspective of participating nonprofits. In this report, ORS examines what nonprofit clients, the people taking the L4G surveys, think about the experience of providing feedback and what impact it has.

To explore this, ORS conducted focus groups with 83 clients at seven L4G-participating organizations; interviewed staff from those same groups; and reviewed L4G-survey data to better understand the organizations’ feedback practices and triangulate answers with perceptions clients shared in the focus groups.

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